Normal housekeeping was not available and guests were not notified about that when checking in. The elevator reeks of urine and staff refused to clean it, spraying it down with deodorizer and creating a massive stinkbomb effect. Food options are extremely limited, with most of th options 20 min away offsite. The area couldnt be closed off to provide privacy and a better learning environment. There is very poor air quality/filtering in this venue. Everything reeked of cigarette smoke, wafting over from the casino, to include the hallways in the hotel area. Everything was set up in a closed restaurant space (Buffys) within the venue however, it was not conducive to learning with lack of control over the noise from machines and passerby guests. The venue lacks an official office space or conference room area for this kind of activity. This venue was selected as a venue for a four day seminar hosted on-site. We can spend these dollars elsewhere that appreciates its guests and takes care of them when there's a problem.… Between the three of us we spent several hundred dollars on gambling, dinner, and hotel.

Is this the way to treat returning guests? If so, this will be my last visit to this hotel.

At this point, 12:30, we were exhausted, so we gave up and suffered a miserable night sleeping as best we could.

I finally called their outside line only to be connected to voice mail and forced to leave a message, which was never returned. I tried contacting the front desk no less than 5 times from our room and got a busy signal every time. In fact, they were not dealt with at all. We talked with Penny (in person) at the front desk, who assured us both problems would be dealt with immediately. Also, the room was very warm and turning the thermostat all the way down as low as possible, did nothing. I tried my best to hand tighten the bolts but needed pliers. In checking in to our room my companions both female, complained of the toilet lid not being secure whenever they used the rest room. Very disappointed with our latest visit at this establishment.

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